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Theme: Social Exclusion and Development

(Vol. 14, Nos. 3 & 4, July-December, 2016) ISSN 0973 – 8444
Competency of ASHA Workers and their Work Effectiveness: An Empirical Study of Assam
Mampi Bora Das1 & Papori Baruah2
1Research Scholar, School of Management Sciences, Tezpur University, Napam-784028, Sonitpur, Assam,Email:, phone no. 9706647734
2Professor, School of Management Sciences, Tezpur University, Napam-784028, Sonitpur, Assam. Email:, Phone no.09435380862
Abstract: Accredited Social Health Activist (ASHA) workers were created under the National Rural Health Mission (NRHM) of the Government of India. They have been identified as an effective link between the community and health system irrespective of the economic status of community members. They provide health related services at community level and are working as grassroots level health workers. The success of NRHM depends a lot on the role played by ASHAs. Therefore, ASHA workers have to be competent to bring about desirable changes in the health scenario of rural areas. The competency of ASHAs is reflected in their attitude, knowledge and skills in promoting and providing health services in the community. This article presents a descriptive cross-sectional study conducted using survey method to collect relevant information from ASHAs in three districts of Assam, namely Sonitpur, Nagaon, and Sivsagar districts. Data was collected using a pretested structured questionnaire and was entered into MS-Excel and analyzed using SPSS software version 17. The study reveals that ASHA workers have medium level of knowledge regarding their work. The majority of ASHAs have a positive attitude but they do not have complete mastery over their work and the institutional training provided to them is insufficient. Scores of knowledge, attitude, skills and training imparted to them reveal that there is a gap in the competency of ASHA workers.

Keywords: NRHM, ASHA, Knowledge, Skill, Attitude, and Training

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